PREADY
Delete your PREADY account
You can delete your PREADY account at any time: in the app, or by email if you no longer have the app. Deleting can't be undone.
In the PREADY app
- Open PREADY and tap your initials at the top right to open Account.
- Scroll to the bottom and tap Delete account.
- Read what happens, then tap Delete account again.
Your account is deleted at once, and you're signed out on every device.
Without the app, by email
- Email support@pready.in with the subject Delete my account. Include the phone number you sign in with, or your email address if you sign in with Google or Apple.
- We send a code to that phone number by SMS, or to that email address. This proves the account is yours.
- Reply to our email with the code within 24 hours. We delete the account and let you know.
We only ever ask for the code by email, after you've written to us. Never share it with anyone who asks for it by phone or message.
When an account can't be deleted yet
- A booking isn't over yet (not yet confirmed, confirmed, or you're at the table). Cancel it, or delete your account after your visit.
- The account also works for a restaurant on PREADY (restaurant staff, or a partner application in progress). Ask the restaurant's owner to remove you, or withdraw the application, first.
What is deleted
- Your phone number and email address, and the link to your Google or Apple sign-in.
- Your saved location and your saved restaurants.
- Your in-app notifications, and what PREADY uses to send notifications to your devices.
- The written comments on your ratings.
- The business details you saved for group bookings.
- Your unused loyalty points, which are lost.
If you sign up again later with the same phone number or Google or Apple account, it's a new account with none of your old history.
What is kept, without your phone number or email
- Your past and cancelled bookings, pre-orders, payments and refunds, which the restaurants and PREADY need for their accounts. Razorpay, which processes PREADY's payments, keeps its own records of them.
- The star ratings you gave, so restaurants' averages don't change.
- For group bookings made for a company: the company name, GSTIN, billing address and the note sent with the booking, which are the company's business records.
- The history of your loyalty points.
Copies of deleted details in our server logs and database backups are removed when those expire.
Questions? Write to support@pready.in.